Delivery Policies
At Libros Interesantes, we strive to provide an efficient and reliable delivery service to ensure that our customers receive their products in a timely manner and in perfect condition. Below we detail our delivery policies:
Order Processing:
- All orders will be processed within 2 business days after payment is confirmed.
- Once your order has been processed, you will receive a confirmation email with your shipping details and a tracking number.
Shipping time:
- Shipping time may vary depending on customer location and product availability.
- Most orders are delivered within 6 to 10 business days of processing.
- For international orders, delivery time may be longer due to customs clearance and other variables.
Cost of shipping:
- Shipping cost will be calculated based on the weight and delivery location of the order.
- We offer standard and express shipping options to meet our customers' needs.
- Customers can see the total shipping cost before completing their purchase on the checkout page.
Delivery address:
- It is the customer's responsibility to provide an accurate and complete delivery address when placing the order.
- We are not responsible for delivery delays or lost orders caused by incomplete or incorrect addresses provided by the customer.
Shipment Tracking:
- A tracking number will be provided for all orders once they have been shipped.
- Customers can track the status of their shipment using the tracking number provided in the confirmation email.
Receiving orders:
- It is the customer's responsibility to be available to receive the package at the time of delivery.
- If it is not possible to receive the package in person, another person can be authorized to receive it on your behalf.
Damaged or Lost Products:
- In the event that a product arrives damaged or is lost during shipping, we ask that you contact us immediately so that we can resolve the issue and arrange a replacement or refund as appropriate.
Return policy:
- Please see our Returns Policy for information on how to return products and request refunds.
If you have any additional questions about our delivery policies, please do not hesitate to contact our customer service team. We are here to help you at any time.